Managed Services
Network Management
Continuous infrastructure monitoring with uptime tracking, connectivity logs, and firmware version awareness — identifying vulnerabilities before they cause problems.
Overview
Infrastructure visibility that enables rapid response.
Network Management reports on device status to identify potential vulnerabilities before they cause problems. The service emphasizes ongoing infrastructure monitoring to enable rapid response to outages, failures, and security issues, with manual tasks handled on recurring schedules to verify automated systems are functioning correctly. Firmware updates and hardware remediation are scoped as separate engagements — this subscription is focused on visibility, alerting, and response coordination.
Initial Setup
- Network monitor installation and configuration for automated data collection
- Probe and back-end system configuration
- Automated alert setup on supported devices
- WAN IP probe configuration
- Team assignment for active monitoring
- Automated alerting process configuration
Ongoing Monthly Services
- Automatic device health and utilization monitoring
- Internet connection and uptime status monitoring
- Historical connectivity logs for trend analysis
- Periodic manual network health verification
- Periodic alert and device health verification
- Firmware version monitoring on critical devices